Shipping policy
PREPARATION OF ORDERS
Orders are prepared every business day, Monday through Friday, excluding holidays. Once your order has been shipped, you will receive an associated confirmation email.
While most orders are shipped within 2 business days or less, please allow up to 5 business days for processing. Holidays and busy periods may delay this process. Once an order is placed, it cannot be changed or cancelled.
Canada
|
Shipping Time |
Weight |
Cost |
|
Express delivery (3 business days) |
|
19,00 $ CAD
|
|
Express delivery (3 business days) |
|
19,00 $ CAD
|
|
Standard (5 business days) |
|
15,00 $ CAD |
|
Standard (5 business days) |
|
15,00 $ CAD |
|
Standard (5 business days) |
2 kg–30 kg |
$15,00 CAD |
France
|
Shipping Time |
Weight |
Cost |
|
Standard (15 business days) |
|
25,00 $ CAD
|
|
Standard + tracking number (15 business days) |
|
55,00 $ CAD
|
United States
|
Shipping Time |
Weight |
Cost |
|
Express delivery |
|
25,00 $ CAD
|
|
Express delivery |
|
25,00 $ CAD
|
|
Standard |
|
$20,00 CAD |
|
Standard |
|
$20,00 CAD |
|
Standard |
1.5 kg–30 kg |
$35,00 CAD |
Shipping estimates are provided as a guide only. Estimated shipping time may be subject to delays due to customs, shipping destination and national holidays. We ask that you allow up to 7 business days before contacting us about your order. If you have not yet received your order within this period, please contact us at atelieroxymore.company@gmail.com.
Atelier Oxymore is not responsible for delivery times estimated by Canada Post or any other third party service used.
PAYMENTS
All prices are quoted in Canadian dollars. We accept payment by American Express, Apple Pay, Citi, Discover, Paypal, Google Pay, Shop Pay, Master Card and Visa.
Please note that if your order is being shipped to an address different from the credit card billing address, we may request a photo of your ID and/or credit card that matches the billing address.
CUSTOMS
Atelier Oxymore is not responsible for the taxes and/or customs duties of the country of destination if incurred. The purchaser will be held responsible for all restrictions, rights, taxes and other expenses perceived in the country of destination.
Atelier Oxymore is not responsible for lost, stolen or damaged shipments.
PACKAGES RETURNED TO THE SENDER
If your package is not successfully delivered and is returned to Atelier Oxymore by the courier service, we will contact you and refund the merchandise. Original shipping charges are not refundable.
All Atelier Oxymore clothing and accessories must be laundered as directed. Our team can modify and alter many pieces during production and all the work is rigorously done by hand in our workshops. However, all small anomalies or irregularities are completely normal, we take however the whole responsibility of it. In such a case, Atelier Oxymore is committed to refund, exchange or repair the said piece quickly. We are not responsible for breakage caused by improper washing and/or abuse.